Consulting, executive coaching, and fractional leadership for organizations navigating change that has to stick.
LKR Associates help organizations solve their toughest problems and execute on what matters most.
Confidential one-on-one coaching for senior leaders and their teams navigating new roles, challenging problems, or their next level of responsibility.
Hands-on leadership support, facilitating strategic planning sessions, team building, and off-site working sessions, or filling a leadership role on an interim basis.
State agencies, regulated industries, and national firms. Engagements since 2009, each one measured by adoption and results.
California State Agency
Managed transition and change on the replacement of 49 legacy systems with a single enterprise platform serving 1.6 million members. Directed an interdisciplinary team of 26 state staff and change consultants, ran all transition communications for the consolidation, and established the governance that guided the organization's first enterprise learning management system.
Health Insurance Industry
Across two engagements with one of California's largest health insurers, led operations readiness for moving 38,000 employer groups onto an automated enrollment platform, then led enterprise change management for a governance framework that standardized how benefit-impacting changes were reviewed, cutting rework and saving hundreds of thousands of dollars in its first implementation. Aligned 60 product development personnel behind the program and built the governance plan for a benefits platform serving 4.4 million members.
Banking Industry
Ran a Dodd-Frank-driven program for the U.S. arm of an international cooperative bank, roughly 100 branches and 1,600 employees, embedding risk ownership into every role. Built the governance structure, communications strategy, and training plans the bank needed to meet federal and state requirements, aligned priorities across U.S., European, and New York regional leadership, and coached the CEO and senior team on owning risk.
“LKR Associates offers organizational expertise with an insider’s perspective.”
Susan Rutz, Principal
Susan Rutz is the Principal of LKR Associates, a boutique consulting and coaching practice she has led since 2009. Drawing on more than two decades of experience as an independent consultant and embedded executive advisor, she has partnered with C-suite leaders across financial services, healthcare, higher education, and government to navigate organizational transformation, change management, and leadership development.
A transition, a plateau, a transformation. Start with a conversation about what the path forward could look like.
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